Our most disliked method of collecting information, and above all - due to ethical considerations, we practically do not use it in our daily work.
Agent information is collected by us to solve the problems of only those clients for whom we previously provided any services.
Given the relatively high costs of gathering intelligence, the benefits of obtaining it may not be that great.
It is the poor ratio of customer benefits and costs that determines the rarity of the method.
Usually, more than 90% of all the necessary information can be obtained in other ways.
When implementing the method, the possibility of legal or other consequences for the customer, us or the agent is excluded.