Questions regarding the installation of terminal equipment and service parameters:
- the possibility of installing terminal equipment at the expense of the service provider in the gas station network (in an amount of at least 1200 gas stations) with support for admission on the terminal of all types of cards: loyalty cards, fuel cards, MPS cards (banking)
- the possibility of installing terminal equipment in the gas station (in the amount of at least 1200 gas stations) in certain regions of the Russian Federation, CIS countries and European
- if it is impossible to establish terminals in the regions of the Russian Federation and the CIS and European countries specified in paragraphs 2.1.2.10., The request to indicate the regions of service:
- the ability to ensure the connection of all terminals with the processing system at the expense of the service provider:
- if it is impossible to ensure communication at the expense of the service provider according to clause 4., Please indicate the cost of communication services:
- how is the connection of the service provider (modem, SIM cards, or other)
- used terminals/ developer terminal software/ protocol for a related regime
- the ability to provide at the expense of the supplier of the integration services of terminals with the gas station control system (SU gas station) NAMOS:
- the ability to provide at the expense of the supplier of the integration services of terminals with the gas station control system (SU gas station) "Mobile Card":
- if it is impossible to ensure, at the expense of the supplier, the integration services of terminals with the gas station control system, the request to indicate the cost of connecting the terminal to the gas station:
- If it is impossible to integrate the terminal with the NAMOS gas stations, the "mobile card", the request to list with which SU gas station terminal is integrated in a related mode:
- the possibility of technological solutions for non -surgical gas stations (built -in modules and software for self -service -service) for receiving cards
- Types of cards that are possible to receive on the terminal (according to paragraphs. 13.1. - 13.3):
- The maximum number of terminals in the network of gas stations without raising maintenance tariffs:
- the time of execution of cards on the terminal (from the moment the card is presented to the terminal until the report on the transaction appears on the screen)
- If the time of execution of cards on the terminal exceeds 10 seconds, the request to indicate the causes of such a duration of transactions.
- the ability to ensure SLA (quality parameters) for the regulatory time of the terminal accessibility for receiving cards 99.8% of the total time of work in the reporting month (except for the agreed periods of inaccessibility):
- if it is impossible to ensure SLA for the regulatory time of the terminal accessibility for receiving cards 99.8% of the time, request to indicate your possible values according to this parameter:
- the possibility of eliminating the malfunctions of the terminal, as a result of which there is completely no technical possibility of servicing on all cards, within 2 (two) hours from the date of filing the application:
- if it is impossible to eliminate within 2 (two) hours from the moment of submitting an application for the fault of the terminal, as a result of which the technical possibility of servicing on all cards is completely absent, the request to indicate in what period (in the clock) the terminal’s performance for receiving cards is restored, if the terminal broke down, There is no connection (whether there are SLA):
- the possibility of installing/dismantling the terminal within 5 (five) business days from the date of filing an application for installation/dismantling of the terminal "for a 1200 gas station network":
- if it is impossible to install/dismantle the terminal "for the 1200 gas station network" within 5 (five) business days, the request to indicate the installation/dismantling period (in working days):
- the possibility of compensation (fines) for violation of SLA (parameter of the quality of services) for the regulatory time of the terminal accessibility for receiving cards 99.8% of the total time of work in the reporting month - in the amount of 100% of the cost of services for the period of excess time the inaccessibility of the terminal for receiving cards in reporting month (calculated based on the average cost of service per hour):
- if it is impossible to compensate (fines) for violation of the normative time accessibility of the terminal for receiving cards (SLA 99.8%) in the amount of 100% of the cost of services for the period of excess time, the inaccessibility of the terminal (calculated on the basis of the average cost of the service per hour), the request to indicate your possible possible The values of fines for violation of the standard terminal access time for receiving cards (SLA 99.5%) per month:
- the possibility of compensation (fines) for violation of the time of elimination of the terminal malfunctions (as a result of which there is completely no technical possibility of servicing on all cards) within 2 (two) hours from the date of submission of the application - in the amount of 100% of the cost of services for the period of excessive time for eliminating the terminal malfunctions in month (calculated on the basis of the average cost of the service per hour):
- if it is impossible to compensate (fines) for violation of the time for eliminating the terminal malfunction (as a result of which there is completely no technical possibility of servicing on all cards) within 2 (two) hours from the date of submission of the application - in the amount of 100% of the cost of services for the period of excess time elimination of the malfunction ( calculated on the basis of the average cost of the service per hour), please indicate your possible values of fines per month in this parameter:
- the possibility of compensation (fines) for violation of the installation/dismantling time of the terminal in the "1200 gas station network" within 5 (five) business days from the date of filing the application - in the amount of 1000 rubles. (one thousand rubles) for each day of an unreasonable violation of the installation/ dismantling time of the terminal for a month:
- if it is impossible to compensate (fines) for violation of the installation/dismantling time of the terminal within 5 (five) days from the date of filing an application of 1000 rubles. (one thousand rubles) for each day of an unreasonable violation of the installation/ dismantling time of the terminal, please indicate your possible values of fines per month according to this parameter
Questions regarding the processing system (online automation) and service parameters:
- processing of loyalty card cards (at least 5,000,000 cards) with accrual and debiting points, real -time bonuses (online)
- processing of fuel cards (at least 400,000 cards) in real time ("online" mode):
- the availability of a reservation of a host solution to ensure online authorization 24/7
- switching time to the reserve host if there are problems with the main
- the ability to ensure the reception of MPS cards at least 2,000,000 cards for the 1200 gas station network:
- The maximum number of active cards of the loyalty program without raising tariffs for processing service:
- The maximum number of active fuel cards without raising tariffs for processing service:
- The maximum number of MPS cards (bank cards) without raising maintenance tariffs:
- availability of PSI-DSS certificate
- the possibility of integrating the processing of fuel cards with external processing systems at the expense of the service provider:
- if possible integrating processing of fuel cards with external processing systems at the expense of the service provider, the request to indicate which one:
- if it is impossible to integrate at the expense of the supplier of the processing services of fuel cards with external processing systems, please indicate on what conditions, what cost and at what terms it is possible to connect the external processing system (for mutual reception of fuel cards):
- if it is impossible to integrate at the expense of the supplier of processing services of loyalty cards, please indicate on what conditions and at what time it is possible to connect the external processing system of the loyalty program for the 1200 gas station network:
- the possibility of providing at the expense of the supplier of remote access to customer managers to manage the loyalty program settings, management of marketing shares under the loyalty program, to reports on the loyalty program:
- if it is impossible to ensure remote access to the customer managers to manage the loyalty program, please indicate on what conditions and in what terms it is possible to change the loyalty program settings, manage marketing shares under the loyalty program, reports on the loyalty program:
- the possibility of providing remote access services and/or CRM (analogue CRM) at the customer managers to manage contracts, customers, to set up parameters for fuel cards, and reporting: reports:
- if it is impossible to ensure remote access and/or CRM (analogue of CRM) with the customer managers to manage fuel cards, please indicate on what conditions and in what terms it is possible to change the parameters for fuel cards, contract management, clients, reporting:
- the possibility of ensuring the informing and support of participants in the loyalty program (individuals) through the Call Center (hotline according to the loyalty card) due to the service provider:
- the possibility of ensuring informing and supporting holders of fuel cards and legal persons at the expense of the service provider:
- the ability to ensure informing and supporting holders of MPS cards (individuals) through the Call Center (Hot Line) at the expense of the service provider:
- the ability to ensure the normative time of the accessibility of processing to authorize operations on loyalty cards of 99.5% of the time from the total time of work in the reporting month (except for the agreed periods of inaccessibility):
- if it is impossible to ensure SLA 99.5 % of the regulatory time of the accessibility of processing to authorize operations according to the loyalty cards, please indicate your possible values for this parameter in % per month:
- the possibility of ensuring the standard processing access time to authorize transactions on fuel cards of 99.8% of the time from the total time of work in the reporting month (except for the agreed periods of inaccessibility)
- if it is impossible to ensure SLA 99.8 % of the regulatory time of the accessibility of processing to authorize transactions on fuel cards, please indicate your possible values for this parameter in % for the month:
- the possibility of ensuring the normative access time of the system for servicing MPS cards (bank cards) 99.5% of the time from the total time of work in the reporting month (except for the agreed periods of inaccessibility):
- if it is impossible to ensure SLA 99.5 % of the regulatory time of the accessibility of the system for servicing MPS cards (bank cards), the request to indicate your possible values for this parameter in % for the month:
- the possibility of eliminating the processing of loyalty program cards within 4 hours of malfunctions (as a result of which there is completely no technical possibility of authorizing all transactions for all cards throughout the 1200 gas station network):
- if it is impossible to eliminate the processing of the loyalty program cards for 4 hours of processing (with the complete absence of authorization of all transactions for all cards throughout the 1200 gas station network), the request to indicate in what period (in the watch) the operability of the processing system of the loyalty program cards (there is there whether the parameters of the quality of services - SLA):
- the possibility of eliminating the processing of fuel cards within 2 hours of malfunctions (as a result of which there is completely no technical possibility of authorizing all transactions for all cards throughout the 1200 gas station network):
- if it is impossible to eliminate the processing of fuel maps within 2 hours of malfunction (in the absence of authorization of all transactions on all cards throughout the "1200 gas station"), the request to indicate in what period the operating capacity of the processing system of fuel maps is restored (whether there are quality parameters - SLA - SLA ):
- the possibility of eliminating the MPS cards (bank cards) cards (bank cards) within 6 (six) hours of malfunctions, as a result of which there is completely no authorization for all on all MPS maps in the entire "1200 gas station network":
- if it is impossible to eliminate within 6 (six) hours of malfunctions of the MPS cards (bank cards) cards (in the complete absence of authorization of all transactions on all cards throughout the "1200 gas station"), the request to indicate at what time (in the clock) the performance is restored systems (are there SLA):
- the possibility of eliminating the customer managers of the customer managers to manage the Loyalty program managers within 8 (eight) hours of malfunctions, as a result of which there is completely no technical possibility of access from all users:
- if it is impossible to eliminate the malfunction of the remote access of the customer managers to control the settings of the loyalty program within 8 (eight) hours (with the complete absence of access from all users), the request to indicate in what time (in the watch) the performance of remote access mechanisms is restored (whether there is SLA ):
- the ability to eliminate the customer managers of the customer or CRM (analogue CRM) within 8 (eight) hours of malfunction of the remote access of the customer managers, to the management of contracts, customers, to set up parameters for fuel cards, due to which there is completely no technical possibility of accessing all users:
- if it is impossible to eliminate the malfunction of the remote access of the customer managers to manage contracts, customers, to set up parameters for fuel cards within 8 (eight) hours (with the complete absence of access from all users), the request to indicate in what period (in the clock) the performance is restored remote access mechanisms (whether there are SLA parameters):
- the ability to ensure the quality parameters of services (SLA) to inform and support participants in the loyalty program (individuals) through the Call Center (hot line) (according to points. 64.1.- 64.3):
-the possibility of ensuring the quality parameters of services (SLA) to inform and support holders of fuel cards and legal entities through the call center (hot line). (according to points. 65.1. - 65.4):
- the possibility of compensation (fines) for violation of SLA 99.5% of the normative processing time for the authorization of operations on loyalty cards (the total working time in the reporting month) is in the amount of the triple value of the service during the inaccessibility of the service in the reporting month (calculated on the basis of average cost of service per hour):
- if it is impossible to compensate (fines) for violation of SLA 99.5% of the accessibility time of the processing of the loyalty programs from the total time of work in the reporting month in the amount of the triple value of the service during the inaccessibility of processing (calculated on the basis of the average cost of the service per hour), the request to indicate your own Possible values of fines for violation of the standard processing access time (SLA 99.5%) in the reporting month:
- the possibility and size (calculation algorithm) of compensation (fines) for violation of SLA 99.8% of the standard processing access time to authorize transactions for fuel cards (from the total time of work in the reporting month) -
- if it is impossible to compensate (fines) for violation of SLA 99.8% of the accessibility time of the processing of fuel cards from the total time of work in the reporting month in the amount of the triple value of the service during the inaccessibility of processing (calculated on the basis of the average cost of the service per hour), the request to indicate your possible possible The values of fines for violation of the standard processing access time (SLA 99.8%) in the reporting month:
- the possibility of compensation (fines) for violation of SLA 99.5% of the normative access time of the system for servicing MPS cards (bank cards) - in the amount of the triple value of the service during the inaccessibility of the service in the reporting month (calculated on the basis of the average cost of the service per hour):
- if it is impossible to compensate (fines) for violation of SLA 99.5% of the accessibility time for servicing MPS cards (bank cards) from the total time of working time in the reporting month in the amount of the triple value of the service during the unavailability of the system (calculated on the basis of the average cost of the service per hour ), please indicate your possible values of fines for violation of the normative time access time (SLA 99.5%) in the reporting month:
- the possibility of compensation (fines) for exceeding the elimination time (within 4 (four) hours) of malfunctions of the processing of the loyalty program cards (as a result of which there is completely no technical possibility of authorizing all transactions for all maps throughout the 1200 gas station) - in the amount of 50% the cost of services for the period of supernormal time for eliminating the malfunction in the reporting month (calculated on the basis of the average cost of the service per hour):
- if it is impossible to compensate (fines) for exceeding the elimination time (within 4 (four) hours) of malfunctions of the processing of loyalty card maps (as a result of which there is completely no technical possibility of authorizing all transactions for all maps throughout the 1200 gas station) in the amount of 50% the cost of services for the period of the supernormal time to eliminate the malfunction, please indicate your possible values of fines per month in this parameter:
- the possibility of compensation (fines) for exceeding the elimination time (within 4 (four) hours) of malfunctions of the processing of fuel cards (as a result of which there is completely no technical possibility of authorizing all transactions for all maps throughout the 1200 gas station) - in the amount of 50% of the cost services for the period of excess time elimination in the reporting month (calculated on the basis of the average cost of service per hour):
- if it is impossible to compensate (fines) for exceeding the elimination time (within 4 (four) hours) of the processing of fuel cards processing (as a result of which there is completely no technical possibility of authorizing all transactions for all cards throughout the 1200 gas station) in the amount of 50% of the cost services for the period of excess time elimination (calculated on the basis of the average cost of service per hour), request to indicate your possible values of fines per month in this parameter:
- the possibility of compensation (fines) for exceeding the elimination time (within 6 (six) hours) of the malfunctions of the system for servicing MPS cards (bank cards), due to which there is completely no technical possibility of authorizing all transactions for all maps throughout the 1200 gas station - - In the amount of 50% of the cost of services for the period of excess time elimination in the reporting month (calculated on the basis of the average cost of the service per hour):
- if it is impossible to compensate (fines) for exceeding the elimination time (within 6 (six) hours) of the malfunction of the system for servicing MPS cards (bank cards)), as a result of which there is completely no technical possibility of authorizing all transactions for all maps throughout the 1200 gas station network ", In the amount of 50% of the cost of services for the period of the excess time elimination time, the request to indicate your possible values of fines per month in this parameter:
- the possibility of compensation (fines) for exceeding the elimination time (within 8 (eight) hours from the date of the application) of malfunctions of the remote access of the customer managers to manage the settings of the loyalty program, due to which there is completely no technical possibility of access from all users - in the amount of 1000 rubles . (one thousand rubles) for each hour of unreasonable excess of the normative time to eliminate the malfunction per month:
- if it is impossible to compensate (fines) for exceeding the elimination time (within 8 (eight) hours) of malfunctions of remote access of the customer managers to manage the loyalty program settings (in full access of all users) in the amount of 1000 rubles. (one thousand rubles) for each hour of unreasonable excess of the normative time to eliminate the malfunction, request to indicate your possible values of fines per month in this parameter:
- the possibility and size (calculation algorithm) of compensation (fines) for exceeding the elimination time (within 8 (eight) hours from the date of application) of malfunctions of the remote access of managers and/or CRM) CRM (analogue CRM) of the customer to manage contracts, customers, to setting up parameters on fuel cards, due to which there is completely no technical possibility of access from all users.
- if it is impossible to compensate (fines) for exceeding the elimination time (within 8 (eight) hours) of malfunctions of the remote access of customer managers to manage contracts, clients, to set up parameters for fuel cards (with a complete absence of access from all users) in the amount of 1,500 rub. (one thousand five hundred rubles) for each hour of unreasonable excess of the normative time to eliminate the malfunction, the request to indicate your possible values of fines per month in this parameter:
- the possibility of compensation (fines) for violation of the quality parameters of services (SLA), to inform and support participants in the loyalty program (individuals) through the call center (hot line)- in the amount of 60,000 (sixty thousand) rubles for non-compliance with indicators in the reporting month:
- if it is impossible to compensate (fines) for violation of the quality parameters of services (SLA), to inform and support participants in the loyalty program (individuals) through the Call Center (Hot Line) in the amount of 60,000 (sixty thousand) rubles for non-fulfillment of indicators in the reporting month, The request to indicate your possible values of fines for failure to fulfill the quality parameters of the hot line services in the reporting month:
-the possibility and size (calculation algorithm) of compensation (fines) for violation of quality parameters (SLA), for the informing and support of holders of fuel cards and customer-legal entities through the call center (hot line) for non-compliance with indicators in the reporting month:
-if it is impossible to compensate (fines) for violating the quality parameters of services (SLA), to inform and support holders of fuel cards and legal entities through the call center (hot line) in the amount of 60,000 (sixty thousand) rubles for non-compliance with indicators in the reporting month , please indicate your possible values of fines for non -fulfillment of the quality parameters of hot line services per month:
- under other conditions for calculating the size of compensation (fines for violation of SLA) for the provision of services, request to indicate your possible values:
- other SLA parameters and the size of the compasses (fines for violation of SLA) for the provision of services. Indicate all the parameters of the above parameters of the SLA Service Service and the values of the fines.
Questions in terms of the cost of services, provided that the service parameters are performed:
- How the cost of processing services for loyalty cards is formed, provided that quantitative parameters are fulfilled (5,000,000 cards, 1200 gas stations) and quality parameters (SLA 99.5%), which includes the cost (calculation conditions (tariffing algorithm) for processing services:
- How the cost of processing services for fuel cards is formed, provided that quantitative parameters are fulfilled (400,000 cards, 1200 gas stations) and quality parameters (SLA 99.8%), which includes the cost (calculation conditions (tariffing algorithm) for processing services:
- How the cost of acquiring services for fuel cards is formed, provided that quantitative parameters are performed (400,000 cards, 1200 gas stations) and quality parameters (SLA 99.8%), which includes the cost (calculation conditions (tariffing algorithm) for acquiring services:
- how the cost of IMT services for fuel cards is formed, provided that quantitative parameters (400,000 cards, 1200 gas stations) and quality parameters (SLA 99.8%), which is included in the cost (calculation conditions) for the MW Service:
- how the cost of maintenance is formed to ensure the acceptance of MPS cards (bank cards), provided that the quantitative parameters (2,000,000 cards, 1200 gas stations) and quality parameters (SLA 99.5%), which is included in the cost (calculation conditions) For processing services:
- Is there an additional. Payment for personal account services, reporting, SMS, hotline for servicing loyalty cards:
- If there is additional payment for the services of a personal account, reporting, SMS, a hotline for servicing the loyalty programs, a request to indicate the cost of additional. services
- Is there an additional. Payment for personal account services, reporting, SMS, hotline, acquiring and MW for servicing fuel cards:
- if there is additional payment for the services of a personal account, reporting, SMS, a hotline for servicing fuel cards, request to indicate the cost of additional. services:
- Is there a fee for add. Services (reporting, SMS, hot line) for servicing MPS cards (bank cards):
- if there is additional payment for services (reporting, SMS, hotline) on MPS cards (bank cards), request to indicate the cost:
- The cost of releasing loyalty cards (offered to customers for release): chip smart cards of the EMV standard, cards with a magnetic strip of ISO standard, cards with a contactless interface.
- The cost of the release of fuel cards (offered to customers for release): chip smart cards of the EMV standard, cards with a magnetic strip of ISO standard, cards with a contactless interface.
- the cost of opening and maintaining a personal account in the bank of the Extakeier (when ensuring the receipt of MPS cards (bank cards))
- the possibility of total compensation (fines) for failure to fulfill the quality parameters of the service (SLA) for the reporting month in the amount of monthly payment of services:
The final cost of services in the processing services of loyalty programs, fuel processing and processing of bank cards (MPS):
- The total cost of processing services for loyalty card cards, provided that quantitative parameters are performed (5,000,000 cards, at least 1200 gas stations) and service quality parameters (SLA 99.5% and conditions under paragraphs 1.- 102.)
- The total cost of processing services of fuel cards, provided that quantitative parameters are performed (500,000 cards, at least 1200 gas stations) and service quality parameters (SLA 99.5% and conditions under paragraphs 1.- 102.)
- the total cost of services for the acceptance of MPS cards (bank cards), subject to the implementation of quantitative parameters (2,000,000 cards, at least 1200 gas stations) and service quality parameters (SLA 99.5% and conditions under paragraphs 1.- 102.)
Other conditions
- the ability to connect external partners
- maintenance of operating operating rooms of the customer
- Possibility of processing finalizing
