- find areas, the improvement of which will help increase the level of satisfaction
To evaluate the results of the company through the analysis of changes in the level of satisfaction of these parameters/evaluation objects (in comparison with the results of research in previous periods),
measure the level of customer satisfaction with the procurement process, service (service, repairs, spare parts), customer products and the company as a whole;
The object of assessment
- satisfaction with the work with the assigned manager
- satisfaction with cooperation with the company as a whole;
- satisfaction with stages and the process of purchasing customer products
- service satisfaction (warranty and non -warranty service, repairs, spare parts);
- customer satisfaction;
- the main reason for the assessment of the degree of satisfaction with the company, the procurement process, service, products;
Research audience
- in the field of procurement: head of the procurement department, procurement manager, procurement director, head of the tender department,
- in the field of operation: director, chief mechanic, chief energy, chief engineer, technical director, head of the site,
- in the field of service and repairs: head of the service, overhaul department, technical director.
Poll format: telephone survey
The report of the contractor
- table with the received data from the survey received
- presentation with the results of the study, key quotes of respondents grouped by type (reasons for high assessments, complaints, products reviews, wishes), key conclusions based on the results of the study (the sample is provided by the customer).
Requirements for the provision of research results
- accurate compliance with the study format chosen by the customer;
- systematicity;
- measurability;
- comparability with future results;
- Minimization of interpretation errors.
